Shipping & Delivery

By placing an order on Lupps.co, you agree to the shipping terms outlined below. Please read carefully to understand how your order will be processed and delivered.

A. Shipping Costs

Shipping costs are not fixed and may vary depending on current offers or promotions.
Please refer to the checkout page for the most accurate and updated shipping fee at the time of purchase.

B. Shipping Time

🛠 Processing Time (U.S. Warehouse):

  • When placing an order, it will automatically be queued and take around 24 hours to enter our fulfillment process.

  • All orders are processed up to 5 business days (Monday to Friday, excluding holidays).

🚚 Estimated Delivery Time:

  • United States: 7–14 business days
  • International: 10–20 business days

Please note that shipping timelines begin after your order is done processed. Delivery times may vary depending on location and carrier delays.

⚠️ If the package is held by Customs, immediately contact our support team at info@lupps.co.

⚠️ For Non-Delivery Claims: If you do not receive your package within the estimated delivery timeframe, you are required to contact us immediately at info@lupps.co. We will work with the carrier to locate your package or issue a replacement/refund.

C. Change of Delivery Address

If you need to update your shipping address, please email us at info@lupps.co within 24 hours of placing your order.

If an order requires confirmation, we will email you within 3–10 business days. It is the customer's duty to provide an accurate address, monitor their inbox, and track the final delivery.

⚠️ Failure to respond to our verification requests results in the customer assuming all risk of loss once the carrier confirms delivery.

⚠️ Once an order has entered transit, changes to the shipping address cannot be made.

D. Order Cancellations

We do not accept cancellations once an order is placed.
For any concerns, please refer to our Refund & Exchange Policy.

E. Damaged Parcels

If your parcel arrives damaged:

  • If possible, do not accept the delivery and contact our support team immediately.
  • If already delivered, please take clear photos and email us at info@lupps.co. We will guide you through the next steps.

Need Assistance?

📧 Email: info@lupps.co
🕐 Support Hours: Monday to Friday, replies within 24–48 business hours

By placing an order with us, you agree to this Shipping & Delivery Policy.
We appreciate your understanding and cooperation as we work to ensure satisfaction for all customers.